Article 1- Parties

1.1. Seller


Halime Turan - Vav Gumus

Başak Mahallesi, Süleyman Çelebi Sokak, No: 25 BAŞAKŞEHİR / İSTANBUL 

[email protected]

1.2. Recipient

Name - Surname




Article 2- Subject

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions in the Regulation on the Protection of Consumers and the Distance Contracts No. 4077, regarding the sale and delivery of the product specified below and the sales fee, which the BUYER has made to order electronically from the SELLER website.

Buyer confirms being informed by the seller in a clear, understandable and internet environment of the following information electronically and then ordering the goods: seller's name, title, full address, telephone and other access information, the basic characteristics of the goods subject to sale, sales price, including taxes, payment methods, delivery terms and costs, all preliminary information about the goods subject to sale and the use of the right to withdraw and how to use this right, the authorities to which they can submit complaints and objections, etc. is an integral part of this agreement.

Article 3- Product / Payment / Delivery Information Subject to Contract

The type and type of product / products, quantity, brand / model, sales price, payment method, delivery person, delivery address, invoice information, shipping charge are given below . The person to be invoiced and the person making the contract must be the same. The information contained in it must be accurate and complete. The buyer accepts to fully cover the damages arising from the inaccurate or incomplete information of this information , and the buyer also accepts any responsibility arising from this situation.

The SELLER reserves the right to suspend the order if the information provided by the BUYER does not coincide with the reality. SELLER freezes order for 15 days if it finds an issue in the order and it cannot reach the BUYER with the given phone, e-mail and postal addresses. The PURCHASER is expected to contact the SELLER on this matter during this period. If no response is received from the BUYER during this period , the SELLER cancels the order in order to prevent damage to both parties.

Received Product / Products

Name, code:; ... Total

Total Sales Cost: .... -TL

Payment Type: Credit Card / Bank Transfer (EFT)

Person to be delivered:

Phone number:

Address to be delivered:

Person to be billed:


Invoice address:

 Tax Office:

Tax Registration Number:

Shipping Fee: ... -TL 

Article 4- Contract Date and Force Majeure

Contract date is the date on which the order was placed by the buyer. 

Conditions that do not exist or are not foreseen at the date of the signing of the contract, which develop beyond the control of the parties and that, when it arises, make it impossible for one or both parties to fulfill their obligations and liabilities partially or completely or to fulfill them on time, are called force majeure (natural disaster, war , terrorism, insurrection, changing legislation provisions, seizure or strike, lockout, production and communication facilities, etc.). The party having a force majeure shall notify the other party immediately and in writing. 

During the continuation of the force majeure, the parties shall not be liable for failing to fulfill their actions. If this force majeure situation continues for 30 ( thirty) days, each party shall be entitled to unilateral termination.

Article 5- Rights and Obligations of the Seller

5.1. The Seller agrees and undertakes to fulfill the acts imposed on the contract in full except for force majeure pursuant to the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.

5.2. Persons under the age of 18 (eighteen) cannot shop. The seller shall assume the correct age of the buyer specified in the contract. However, the seller cannot be held responsible in any way due to the wrong typing of the buyer's age. 

5.2. Http:// is not responsible for price inaccuracies caused by system errors . Accordingly, the seller is not responsible for the system, design or price errors that may arise due to interventions to the website by illegal means. The buyer cannot claim from the seller based on system errors.    

5.3. Shop via with credit card (Visa, MasterCard , etc.) or bank transfer. Orders that are not transferred within one week from the date of order are canceled. The processing time of the orders is not the moment when the order is placed, but the moment that the required collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods, such as payment shipment or postal check, without consultation with customer service are not accepted. 

Article 6- Rights and Obligations of the Buyer

6.1. The Buyer agrees and undertakes to perform the actions imposed on the contract in full except for force majeure. 

6.2. The buyer accepts and undertakes that he is deemed to have accepted the terms and conditions of the business contract with the order and will make the payment in accordance with the payment method specified in the contract. 

6.3. The buyer acknowledges and declares that it has confirmed this preliminary information electronically: the seller's name, title, full address, telephone and other access information from the website, the basic characteristics of the goods subject to sale, sales price, including taxes, payment terms, delivery terms and costs, etc. all preliminary information about the goods subject to sale and the use of the right to withdraw and how to use this right, the authorities to which they can submit complaints and objections, etc. on this subject.    

6.4. Subject to the preceding clause, the Buyer declares that he has read and is informed of the order / payment / use procedure information , including the product order and payment conditions, instructions for use of the product , precautions taken against possible situations and warnings made , and gives the necessary confirmation in electronic environment. .  

6.5. In case the buyer wants to return the product, he accepts and undertakes not to damage the product and its packaging in any way and to return the original invoice and delivery note at the time of the return. 

Article 7 Ordering / Payment Procedure


The VAT amount of the products added to the shopping cart (total installment amounts in installment transactions) is approved by the buyer and processed through the post of the relevant bank card. Therefore, an order confirmation mail is sent to the customer before the orders are shipped . Shipment is not made until order confirmation mail is sent. 

Any disruption in the process or situation that may arise with a credit card and related problems are reported by the buyer by telephone / fax / e-mail. If necessary, the buyer may be asked to contact his bank. The processing time of the orders is not the moment when the order is placed, but when the required collection is made from the credit card account or the transfer (EFT) is determined to reach the seller accounts.

It is understood if that the goods subject to the contract cannot be procured for an exceptionally justified reason and / or a stock problem is encountered, the buyer is immediately informed and if the buyer approves immediately and clearly, another product of equal quality and price can be sent to the buyer according to the desire and choice of the buyer; another product may be sent, buyer may wait for the product to be back in stock, and / or the order can be canceled.

In cases where it is impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer shall be notified of this situation and the total price paid and any documents which put him under debt shall be returned to him within ten days at the latest and the contract shall be canceled. In such a case, the buyer shall not demand any additional material and moral damages from the seller. 


At , customers who do not want to use their credit card information on the internet are offered the possibility of ordering by wire transfer. In payment by wire transfer, the buyer can choose the most appropriate bank and make the transfer. If an EFT has been made, the date of deposit will be considered. When making wire transfers and / or EFT, the “Sender Information must be the same as the Invoice Information and the order number should be written.  

After delivery of the Product, if Buyer's credit card is used in an unauthorized way, and the bank or financial institution does not send payment to Seller, the Buyer itself must send products back within 10 days to Seller. It is mandatory to send. In such cases, the shipping costs shall be borne by the Buyer.

If the buyer has preferred to pay by credit card, the Buyer shall confirm and undertake the relevant interest rates and the default interest information from the bank separately and accept that the provisions regarding interest and default interest shall be applied under the “Credit Card Agreement between the Bank and the Buyer in accordance with the provisions of the legislation in force.

Article 8- Shipping / Delivery Procedure


Upon receipt of the order confirmation e-mail, the product (s) are handed over to the shipping company to which the seller has contracted.


The product (s) will be delivered to the buyer's address with the cargo agreed by the seller. The delivery time is 30 days from the receipt of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided the recipient is notified in writing or with a continuous data carrier. 

The products are sent to the regions where the cargo companies do not deliver addresses by telephone notification.

In regions where the Cargo Company delivers once a week, in case of inaccuracies and deficiencies in shipment information, some social events and natural disasters may cause delays in delivery. The buyer cannot bear any responsibility to the seller due to these delays. If the product is to be delivered to another person / organization other than the Buyer, the seller is not responsible for the extra cargoes that may arise from the person / organization not accepting the delivery, inaccuracy in the shipment information and / or the absence of the Buyer. If the product (s) did not reach the customer within the specified days, delivery problems should be reported to the customer service immediately via e-mail address: [email protected]

In case of damaged package; Damaged packages should not be accepted and a record should be recorded to the Cargo Company official. If the representative of the Cargo Company considers that the package is not damaged, the buyer has the right to open the package there and check that the products are delivered undamaged and to ask for a record of the situation again. Once the package is received by the Buyer, it is assumed that the Cargo Company has performed its duties in full. If the package is not accepted and the record is kept, the situation should be reported to the seller Customer Service as soon as possible with the remaining copy of the record to the Buyer.

Article 9 - Procedure for Return and Cancellation

Product Return:

Buyer has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying penalties. To return according to 385 No. tax procedure law, buyer fills in the return section of receipts delivered with the product, sends one copy to the vendor and keeps the other with themselves. The right to withdraw period starts from the day the goods are delivered to the buyer. Returned product or products shipment must be covered by buyer. 

There is no right of withdrawal for goods prepared in accordance with the buyer's wishes and / or his personal needs.

In case the buyer uses his right of withdrawal, the seller shall return the total amount received within ten days after the receipt of the invoice containing the cancellation notification and any document that puts the consumer under any obligation at the latest without any expense.

The decrease in the value of the goods received or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the impairment or impossibility of the return is due to the consumer's fault, the seller must compensate the value or decrease in the value of the goods. 

The general return period is 7 days for each product that is purchased for a short time. During this period, the return of products that have been unpacked, used, destroyed and so on will not be accepted. Returns must be made with the original packaging.

In case of any opening, deterioration, breakage, destruction, tearing, use and other situations in the product and packaging, which are purchased for the purpose and if the product cannot be returned at the time it was delivered to the buyer, the product will not be returned and its cost will not be refunded. 

For product returns, the situation should first be communicated to customer service. The return information of the product is sent to the customer by the seller. After this meeting, the invoice containing the information about the product return must be sent to the seller via the Cargo company delivering to the address of the buyer. The return product that reaches the seller is accepted as refund if the conditions provided in this agreement are met and the refund is made to the buyer's credit card / account. No refund will be made until the product is returned. Reflection period of credit card refunds to credit card accounts is at the disposal of the related bank. 

If the purchase has been made by credit card and in installments, the credit card return procedure will be applied as follows: If the buyer has submitted the purchase request in several installments, the Bank will refund the buyer in installments. After the seller has paid the entire product amount to the bank at one time, the refund amounts requested to prevent the intervening parties from being involved in the case of the return of the installment expenditures made from the Bank's poses to the credit card of the buyer shall be transferred to the bearer account by the Bank in installments. If the date of refund does not coincide with the account cut dates, 1 (one) refund will be reflected to the card each month and the buyer will pay the installments before the refund begins. After the end of the installments, the number of payments paid before the refund will be paid for more months and will be deducted from the debt.

In case of return of goods and services received by card, the seller cannot pay to the buyer with cash in accordance with the agreement signed with the Bank. The merchant, ie the seller, will return it through the related software in the event of a refund, and the merchant, ie the seller, is obliged to pay the related amount in cash or off-set to the Bank, and the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the buyer pays the fee to the Bank at once.

Article 10-Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against any manufacturing defects under the following conditions : The warranty liability of the seller is only valid for consumers who are covered by the law no 4077. The provisions of the Turkish Commercial Code shall apply to commercial works . 

Article 11- Confidentiality

The information provided by the buyer to the seller in order to make payment with the information specified in this agreement shall not be shared with the third parties by the seller.
Seller may disclose this information only in the presence of administrative / legal obligation. Within the scope of any kind of forensic investigation documented as a research license, the seller may provide the relevant authority if he / she holds the requested information.

Credit Card information is never stored, Credit Card information is used only for the provision of authorization by being securely transmitted to the relevant banks during the collection process and deleted from the system after the authorization.
Information such as the recipient's e-mail address, postal address, and telephone is used only by the seller for standard product delivery and information procedures. Sometimes, campaign information, information about new products, promotional information can be sent to the buyer after approval.

Article 12- Authorized Courts and Execution Offices in the Event of Disputes

In case of any dispute arising from the implementation of this agreement, the Consumer Arbitration Committees and the Consumer Courts in the settlement of the Buyer or the Seller shall be authorized up to the value announced by the Ministry of Industry and Trade each year in December .

In the event that the order is realized, the Buyer shall be deemed to have accepted all the terms of this agreement. ... / ... / ...